FAQs

Monday to Friday: 8:00am – 3:00pm

Saturday: 8:00am – 11:00am (sharp - gotta dash off to make those deliveries!)

Sunday: Closed (time to fire up the BBQ!)

At My Meat Online, we understand that everyone has unique preferences when it comes to how their meat is packaged. Whether you need smaller portions, or specific labelling, we're here to help!

Simply add your special packaging instructions in the "Order Special Instructions" section at checkout, and we'll make sure your meat is prepared just the way you like it.

Got questions or need assistance? Feel free to reach out to our team – we're always happy to assist!

At My Meat Online, we know that the perfect cut can make all the difference. If you have specific cutting instructions, whether it's thinner steaks, boneless cuts, or any other preference, just let us know!

During checkout, simply include your cutting instructions in the "Order Special Instructions" section, and we'll make sure your meat is prepared exactly how you want it.

If you have any questions or need further assistance, our team is just a call or email away.

We're always happy to help!

At My Meat Online, we strive to provide you with the exact weight you order.

However, due to the natural variation in meat cuts, your order may sometimes be slightly over or under the specified weight.

Rest assured, we always aim to get as close to the kilo as possible, ensuring you receive the best quality and value in every pack.

Thank you for understanding, and if you have any questions, our team is here to assist!

When our mince meat turns brown, it's a natural process called oxidation, and it happens because we don’t use any chemicals to preserve its colour.

Fresh meat contains a protein called myoglobin, which is naturally red. When myoglobin comes in contact with oxygen, it forms oxymyoglobin, which has the bright, red colour of beef. 

After several hours or days of exposure, the oxymoyoglobin can convert to metmyoglobin, which has a brown-grey colour.

When exposed to air, it reacts with oxygen, causing the meat to turn brown.

This change is completely normal and happens because we keep our meat as natural as possible, without any artificial additives.

As long as it's stored properly and used within a safe time, it's still fresh and safe to eat!"

At My Meat Online, we make shopping easy with a variety of payment methods to suit your needs. You can choose from credit/debit cards, PayPal, and Afterpay!

With Afterpay, you can enjoy your favourite meats now and pay later in four easy instalments. Just select Afterpay at checkout to take advantage of this convenient option.

If you have any questions or need assistance with payment, our team is here to help!

Timing is everything - especially when it comes to your fresh meat! To keep everything running smoothly, please swing by within your selected pickup day and time window.

Arriving fashionably early (or late!) could mean a short wait while we put the finishing touches on your order.

We’re all about delivering the freshest cuts, so sticking to your time slot helps us serve you best!

No worries, we’ve got your back! To keep your order in tip-top shape, we’ll pop it in the freezer.

You can swing by and grab your frosty, high-quality meats whenever it’s convenient for you!

Remember, your meat’s waiting - just a little chillier than before!

If you didn’t receive exactly what you ordered or if something's missing, don’t worry!

Just reach out to us 024731 3300, and we’ll sort it out for you as quickly as possible.

Your satisfaction is our priority, and we’re here to make sure you get everything you need.

Craving a meaty delivery? It’s a breeze! Just click the "SHOP NOW" button on our website page, and you’ll be taken straight to our online store at mymeatonline.com.au.

All deliveries over $150.00 are free!

From there, pick your favourites, choose delivery date and time, and let us bring the meat magic to your door!

Guess what? We deliver Monday through Saturday! To check out when we’re zipping through your area see below;

Local Delivery (Sydney Metro)
Monday to Saturday
8am - 5pm

Wollongong Delivery
Every alternate Thursday
8am - 5pm

Central Coast & Newcastle
Every alternate Thursday
8am - 5pm

Blue Mountains
Every Wednesday
8am - 5pm

On the date you’ve selected for delivery, our team will notify you with an ETA. Please ensure someone is available at the delivery address during the estimated delivery window. If no one is home to receive the delivery, we will attempt to contact you on the number provided. If we are unable to reach you, your order will be returned to our facility and
your order will be frozen to maintain its quality. You can pick it up frozen at a later time.

Other delivery areas? Please call the office on 024731 3300 or email gday@mymeatonline.com.au

Since we partner with a third-party service, there’s a delivery fee - but don’t worry, we’re not pocketing a dime from it. It’s just the cost of getting those delicious cuts from our Butchers Block to your doorstep!

All deliveries over $150.00 will be delivered free of charge to you. This will be applied at checkout.

The exact delivery time will be a bit of a surprise!

The third-party refrigerated courier will pick up your order in the morning, and they’ll send you a notification then.

They’ll be able to give you a more precise delivery window so you can plan your meaty feast accordingly!

As our orders are delivered by refrigerated couriers, our orders are delivered as per their schedule and we cannot provide any guarantees to delivery time frames.

Ready to stock up on some premium meats? It’s super easy!
Just hit the "SHOP NOW" button on our website page, and you'll be whisked away to our online shop at mymeatonline.com.au. From there, simply browse, select, and get ready to pick up your meaty treasures!

Once our butchers have finished preparing your order, you’ll receive a notification letting you know it’s ready for pickup. Just come on by and grab your fresh, delicious meats!

We have two fabulous locations, so make sure you head to the right place you have selected to collect your meaty treasures!

Where:
My Meat Online
Unit 5 61 – 63 Batt Street
Jamisontown NSW 2750

or

East Blaxland Butchery
Shop 45, 43 – 65 Old Bathurst Road
Blaxland NSW 2779

No worries, we’ve got your back! To keep your order in tip-top shape, we’ll pop it in the freezer.

You can swing by and grab your frosty, high-quality meats whenever it’s convenient for you!

Remember, your meat’s waiting - just a little chillier than before!